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Last Updated: [Insert Date, e.g., May 15, 2026]

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Welcome to Maelship’s Privacy Policy. Maelship ("we," "us," or "our") is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website ([www.maelship.com]), use our services—including equipment logistics, industrial maintenance solutions, strategic procurement, on-site support, and global logistics for the critical infrastructure sector—or make purchases from our online store.

By accessing or using our website and services, you signify your understanding of, and agreement to, the practices described in this Privacy Policy.

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1. INFORMATION WE COLLECT

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We collect information that you provide directly to us, as well as information collected automatically when you use our website.

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A. Information You Provide to Us:

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• Account and Contact Information: When you create an account, make a purchase, register for maintenance services, or request information about our industrial solutions (e.g., procurement quotes, field engineering, asset logistics), we collect your name, company name, corporate email address, physical address, and telephone number.

• Transaction and E-commerce Information: If you purchase industrial equipment or spare parts through our online store, we collect details about your orders, shipping information, and payment information (processed securely through our third-party payment processors).

• Commercial and Project Details: For strategic procurement inquiries, asset maintenance planning, and global logistics support, we may collect information regarding your industrial equipment, project specifications, location of remote fields, and specific operational needs.

• Communications: We collect information when you contact us with questions, feedback, or support requests regarding complex supply chains or executing maintenance.

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B. Information Collected Automatically:

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When you visit our website, we automatically collect certain information about your device and usage, including:

• Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times.

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website traffic, and administer the website. Please see our [Link to Cookie Policy, if separate] for more details.

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2. HOW WE USE YOUR INFORMATION

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We use the information we collect for various business purposes related to our e-commerce and extensive industrial service operations, including to:

• Process and Fulfill Orders: Manage transactions, process payments, and arrange shipment and logistics of critical components and valves purchased from our store.

• Deliver and Manage Services: Coordinate equipment handling, specialized field engineering, preventive maintenance plans, on-site technical support, and global logistics operations (Houston to Venezuela and across the Americas).

• Communicate with You: Respond to your inquiries, provide project quotes, offer maintenance service updates, and deliver customer support.

• Account Management: Maintain and manage your customer account, including preferences and purchase history.

• Marketing and Promotions: Send newsletters, promotional materials, and information about new products or services (only where you have opted-in to receive such communications).

• Analyze and Improve: Monitor website usage, analyze performance trends, and improve our website functionality, e-commerce catalog, and service offerings.

• Security and Compliance: Detect and prevent fraudulent transactions, unauthorized access, and other illegal activities, support our 'Zero Harm' safety protocols, and meet regulatory and legal obligations.

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3. INFORMATION SHARING AND DISCLOSURE

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We do not sell your personal information. We may share your information with third parties in the following limited circumstances essential to our specialized operations:

• Service Providers: We share information with trusted third-party service providers who perform services on our behalf, such as:

  • Payment processing and e-commerce platforms.

  • Shipping, customs clearance, and global delivery services (essential for our Global Logistics services and last-mile delivery to your facility in Venezuela).

  • Third-party logistics partners, warehousing facilities, and specialized customs brokers.

  • Email marketing and communication services.

• Strategic Partners and Manufacturers: For Strategic Procurement of hard-to-find components and valves, we may share information with top-tier US manufacturers or other supply chain partners.

• Legal and Regulatory Compliance: We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to comply with legal obligations, protect our rights or the safety of our team, or respond to lawful government requests in any relevant jurisdiction.

• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, user information may be transferred as a business asset.

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4. YOUR RIGHTS AND CHOICES

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You have certain choices and rights regarding your personal information:

• Access and Update: You can access and update your customer account information by logging into your account on our website.

• Marketing Opt-Out: You may opt-out of receiving promotional emails from us by following the instructions in those emails or by contacting us directly.

• Cookies: Most web browsers are set to accept cookies by default. You can typically choose to set your browser to remove or reject cookies.

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5. DATA SECURITY

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We implement appropriate technical and organizational security measures—including robust digital safeguards visible in our footer—to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

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6. INTERNATIONAL DATA TRANSFERS

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Maelship operates globally, with a strategic focus connecting Houston, USA, and Venezuela, as well as operations across the Americas. Your personal information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and Venezuela. By using our website and services, you consent to the transfer of your information to these countries, which may have data protection laws that differ from those in your jurisdiction. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

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7. CHILDREN’S PRIVACY

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Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

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8. CHANGES TO THIS

PRIVACY POLICY

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We may update this Privacy Policy from time to time to reflect changes in our e-commerce or industrial operations. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

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9. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Maelship Email: operations@maelship.com Guayana, Bolivar, Venezuela. [www.maelship.com]